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Customer Support
Get quick answers to common questions regarding our products.
Ordering & Payment
What payment methods do you accept?
You can pay safely with iDEAL, Bancontact, Credit Card (Visa, Mastercard), Apple Pay, Google Pay, Klarna and PayPal. All payments are processed via a secure SSL connection.
Will I get immediate payment confirmation?
Yes. You will receive an automated order confirmation via email immediately after successful payment.
What kind of packaging do you use?
Every order is delivered in safe, confidential packaging.
Delivery Information
What locations do you deliver to?
Orders are dispatched from the Netherlands to all EU countries, with delivery taking 1–5 business days.
How quickly is payment confirmed?
Shipping rates: Netherlands €4.95, Belgium €9.95, and rest of the EU €14.95. Free EU shipping on orders above €250.
Will I be able to track my shipment?
Yes. You will receive an email containing your tracking information as soon as your order leaves our warehouse.
Refunds & Exchanges
Can I return my order?
No, returns are not accepted. All purchases are final, so please verify your items carefully before completing checkout.
Are refunds available?
All sales are final regarding unwanted items. Should you receive a damaged or wrong item, please notify us within 48 hours with photos and your order number.
What is your exchange policy?
We do not accept exchanges. All sales are final once an order is placed.
Help & Support
How can I contact you?
SpeedyPeptide.com
Business hours?
Our customer service team is available:
Monday - Friday: 9:00 - 17:00 CET
Telegram support has extended availability and typically responds much faster than email.